Return and Refund Policy

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Thanks for shopping with Nesting Needles! If you are not entirely satisfied with your purchase we’re here to help.

If you need to return an item call Lisa on 0400 055 989 — we're often able to fix problems over the phone. If you still need to return the item, we'll supply you with a  instructions on how to return your item for inspection.

We're happy to have you contact us and arrange to return an item you've purchased if you deem that:

• it does not match the description we gave
• it is not of acceptable quality
• it has a fault
• and
• you can supply proof of purchase.

Once we receive your return we'll inspect the goods. If we deem the product fault or damage to be major we may issue a refund via the payment method used in your initial purchase. An in-store credit or exchange is also available in place of a refund.

If the damage or fault is minor, we reserve the right to offer a repair only. In this case we then reserve the right to not offer a refund, in-store credit or exchange.

If we're not able to establish proof of your purchase, we won't be able to provide a refund, store credit or exchange. 

If you change your mind about an item you purchased we're happy to have you return it for an in-store credit or exchange.

To be eligible, the item must be:

• unused
• in the same condition that you received
• in its original packaging
• and
• returned along with your proof of purchase within 14 business days of you receiving it.

Your credit won't include any shipping and handling charges incurred when it was initially sent to you (even if the order included free shipping) and you'll also need to cover the shipping costs to return the product.

Unfortunately we aren't able to provide a refund in cases where you change your mind.

Please note
We are also unable to accept returns or exchanges on gift cards purchased online or in store.

To arrange to return a product or speak to someone about a faulty or damaged item call Lisa on 0400 055 989.